FAQ's
From installation to training and every step in between, Prime Technologies provides the full-service support you need to jumpstart your new
Fluke DPCTrack2 calibration management software.
What support services are offered?
On-site Admin & User training at your location(s) or at our facility (West Chester, PA)?Configuration and Work Flow Specific Consulting
Real time technical support; talk to a person!?Full Project Management,?Installation / On-Site Technical Assistance?Custom Report Creation?Mapping and Data Migration Planning?Validation Services?Technical Document Development
Standard Operating Procedures?Custom Software Development
Plant Surveys
Master Record Creation
Instrument Calibration Support
Does DPCTrack2 provide Access Level Security by User? By Group? Are User Group Access Levels customizable?
DPCTrack2 provides User Access security on an individual user basis associated with three predefined User Groups. Administrators can configure limited user rights as no access, read only, add/modify or delete.
Can I transfer my existing Calibration Data into DPCTrack2?
DPCTrack users that purchase DPCTrack2 software receive a Data Conversion Utility for migrating existing databases information. Users of other software programs can utilize our Data Migration Services to map data and historical records from any legacy system(s) into DPCTrack2. Services range from simple Conversion Program Development to a complete effort including a Data Migration Plan, Requirements Development, Conversion Program Development, Execution and Data Verification for Validation purposes. Contact Prime Technologies for further information.
Will DPCTrack2 track ‘As-Found’ and ‘As-Left’ data?
DPCTrack2 Calibration Management capabilities begin with tracking basic ‘As-Found’ and ‘As-Left’ data and advance to automatic Out of Tolerance calculations. Tracking Vendors, Manufacturers and Installation data for the Instrument, and Test Instrument, alerts, queries, running reports and more are all available with the standard application.
Can I get DPCTrack2 to provide forms & reports that look like my existing forms & reports?
DPCTrack2 utilizes Seagate Crystal Reports to generate our extensive repertoire of Standard Reports. We routinely develop custom reports for our clients. If you optionally purchase Crystal Reports, you can modify those provided and build your own.
How can I get my organization trained to implement and use DPCTrack2?
Prime Technologies provides complete training either at your facility, in our training facility or via online web-training. Seminars are structured to accommodate your business objectives. For questions or pricing, please contact [insert phone number} at Prime Technologies.
What type of instrumentation will DPCTrack2 manage?
The flexible design of DPCTrack2 allows you to manage just about any type of instrumentation! Examples are process controls, analytical and laboratory devices, test and measurement standards and much more. These features are explained in greater detail in the video demonstrations on this site.
